Saving the Family Business: A family owned Metal Works company, facing closure after 100 years, turned to SAGA-CONSULTANTS in desperation. By integrating automation and predictive maintenance, SAGA not only saved the business but also preserved a community’s heritage. The final scene shows the Johnson family and employees celebrating their centennial, with the factory thriving more than ever, a testament to tradition and technology working hand in hand.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- Business Continuity: Integrating automation and predictive maintenance would modernize the company, making it competitive and viable for the future.
- Heritage Preservation: Maintaining the business for over a century is a significant cultural achievement, preserving a legacy and a sense of community history.
- Employee Job Security: The survival and success of the business secure jobs for current and future generations.
- Innovation and Tradition: This success story highlights the harmonious blend of tradition with modern technology, showing that embracing new methods can complement and enhance historical practices.
