The Green Revolution: SAGA-CONSULTANTS partnered with EarthFriendly Manufacturing, a small, struggling factory with a passion for the environment. Through innovative, energy-efficient technologies and waste-reducing strategies, they transformed the factory into a leading example of sustainability. The factory not only saw a 50% reduction in emissions but also a significant increase in productivity and community praise, warming the hearts of the owners and employees who saw their vision for a greener world become a reality.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- Environmental Impact: A 50% reduction in emissions is a significant achievement, contributing to a healthier environment and aligning with global efforts to combat climate change.
- Operational Efficiency: The increase in productivity implies more efficient processes, leading to cost savings and potentially higher profitability.
- Reputation and Community Impact: The transformation into a sustainability leader would attract positive attention from the community and industry, enhancing the company's brand image and possibly leading to new business opportunities.
- Employee Morale: The success of realizing a greener vision would likely boost employee morale and attract talent interested in sustainability.
